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Refund & Cancellation Policy
Last Updated: January 2025
Important: Please read this policy carefully before making a payment. By proceeding with payment, you acknowledge and accept these terms.
1. Cancellation Policy
Before Project Initiation:
- Within 24 hours of payment: Full refund available (minus payment gateway charges)
- After 24 hours but before work starts: 80% refund
After Project Initiation:
- Work in progress (0-25% complete): 50% refund
- Work in progress (25-50% complete): 25% refund
- Work more than 50% complete: No refund
2. Refund Eligibility
Refunds are available in the following cases:
- Project not started within agreed timeline (without valid reason)
- Significant deviation from agreed requirements
- Technical impossibility discovered after payment
- Service quality does not meet professional standards
- Duplicate payment made by error
3. Non-Refundable Situations
Refunds will NOT be provided in these cases:
- Change of mind after project initiation
- Failure to provide required information or feedback
- Academic consequences or grade dissatisfaction
- Deadline missed due to client delays
- Project completed as per agreed specifications
- Third-party service costs already incurred
4. Refund Process
To request a refund:
- Email dev100x.connect@gmail.com with:
- Order ID / Payment ID
- Reason for refund request
- Supporting documentation (if applicable)
- Our team will review within 2-3 business days
- If approved, refund processed within 5-7 business days
- Refund credited to original payment method
5. Refund Timeline
- Review: 2-3 business days
- Processing: 5-7 business days after approval
- Bank credit: Additional 5-10 business days (depends on bank)
6. Partial Refunds
Partial refunds may be issued for:
- Partially completed work
- Scope reduction by mutual agreement
- Service quality issues (case-by-case basis)
7. Payment Gateway Charges
- Razorpay charges (2-3%) are non-refundable
- Deducted from refund amount
- Example: ₹1000 payment → ₹970-980 refund (after gateway charges)
8. Project Modifications
Instead of cancellation, consider:
- Scope adjustment: Modify requirements to fit budget
- Timeline extension: Additional time if needed
- Partial delivery: Deliver completed portions
9. Dispute Resolution
If you're unsatisfied:
- Contact us immediately at dev100x.connect@gmail.com
- We'll schedule a call to understand concerns
- Attempt resolution through revision or adjustment
- If unresolved, refund request will be evaluated
10. Force Majeure
No refunds for delays caused by:
- Natural disasters
- Government restrictions
- Internet/power outages
- Other events beyond our control
In such cases, timeline will be extended accordingly.
11. Quality Guarantee
We guarantee:
- Professional code quality
- Working functionality as per requirements
- Complete documentation
- Post-delivery support (as per package)
12. Refund Exceptions
Special cases handled individually:
- Medical emergencies
- Family emergencies
- Unforeseen circumstances
Contact us with documentation for consideration.
13. Contact for Refunds
Email: dev100x.connect@gmail.com
Subject Line: "Refund Request - [Order ID]"
Response Time: Within 24-48 hours
14. Policy Updates
This policy may be updated periodically. Changes will be communicated via email to active customers.
Best Practice: Before requesting cancellation, please contact us to discuss concerns. We're committed to customer satisfaction and will work to resolve issues.
Note: This policy complies with Indian consumer protection laws and Razorpay's refund guidelines. All refunds are subject to verification and approval.